เมล็ดกาแฟคั่ว

Technical Support

โพส 09 Aug 2017

ECT Co., Ltd.

กรุงเทพมหานคร (งานไอที/คอมพิวเตอร์)


Software System Technical Support

Responsibilities:

* Provide 1st and 2nd line technical support of company's software and services to via email and phone.
* Provide onsite installation, migration and troubleshooting at customer offices in Thailand.
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
* Coordinate with other teams in Singapore and Malaysia to solve problem.
* Follow up on open calls from client.
* Provide accurate, valid and complete information by using the right methods/tools
* Be a system trainer for new clients and/or refresh system training upon customer request both small and big group of customer, and upon new upgrade of the products.
* Contact clients on regular basis for system functionality follow-up
* Create adapted documentations and user manuals 
* Operate other jobs that have been assigned for

*Qualifications: *

* Bachelor degree or Diploma in IT/Communication or relevant field.
* Understanding of restaurant operation software such POS is prefer.
* 2 - 3 years’ experience in providing IT Support/troubleshooting either remotely, onsite or both.
* Technically sound and competent in networking, MS operating systems and general PC hardware and software.
* Excellent command of written and spoken English.
* Self-Motivated, confident and possess solid communication skills.
* Willing to undertake travel other provinces and aboard Professional look with pleasant personality. 
* High service minded and able to work under pressure, tight deadline and flexible work hour.
* Customer orientation and ability to adapt/respond to different types of characters.
* Enthusiastic and willing to learn and develop. 
* Able to work independently or in a team as required. 
* Can do multi task work and solve problems immediately.

Skills:

* Interpersonal skills that enable you to work with people at all levels, motivate others and change people's attitudes when necessary;
* Written and spoken communication skills that allow you to inform and advise others clearly;
* Problem-solving and negotiation skills;
* Initiative and the ability to offer new ideas;
* Good time-keeping skills to enable you to effectively manage training schedules;
* Personal commitment to improving your own knowledge and skills.

* Others:*

* Salary negotiable
* Full time employment
* Have opportunity to get training aboard
* Recent Graduation will be considered

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