Rezonate Co., Ltd. is a hotel and accommodation business company. We are looking for a "Customer Service Agent (Night Shift)" to be part of our team.
Job Descriptions :
- list text hereTaking care of all the requirement from client and follow up.
- list text hereContact supplier or hotel to confirm the booking.
- list text hereTo ensure that all reservations have been processed correctly
- list text hereTo provide exceptional customer service and necessary support to clients via phone, email and/or chat program to complete bookings or to find a solution according to the client’s requirements or issue.
- list text hereTo make sure that all tasks and/or issues that are arise are dealt with and solved according to agreed SLAs to maintain client satisfaction. To keep client’s up to date with any pending issues and to ensure that their case is being dealt with in accordance with the terms set out by THE COMPANY.
- list text hereTo investigate with the hotel or supplier for any incident or complaints by guests/customers and find the best solution for the client.
Job Qualifications :
- list text hereBachelor Degree
- list text hereAble to read/write/communicate in English (Mandarin is a plus)
- list text hereAble to use Internet/MS Excel, Words
- list text hereMinimum 1 year experience in Customer Service or Reservations for accommodation
- list text hereHas service mind and patient
- list text hereAble to work independent at night shift if require and coordinate with the team.
*Working Hour : *
- list text here17:00-02:00 or 01:00-10:00
- list text here5 working day / week rotating between staffs
Office Location : Ploenchit (Close to Ploenchit BTS Station)